As a courier on the Menulog Network, you get the freedom to choose when and how often you deliver and in which Delivery Zones.
Couriers are scheduled based on the volume of orders we expect to receive from customers. That way, there’s always a healthy match of couriers and delivery opportunities in every delivery zone.
Below are some tips on how you can optimise your schedule and make the most of your time on the road.
Setting your availability
Couriers set their availability every week in the Menulog Courier App to fit their life and schedule. Update your availability for each week by midnight on Wednesdays to be eligible for the next week’s schedule. Delivery Runs are then scheduled within your set availability, so be sure to only choose times that you want to deliver.
Scheduling your runs
Weekly courier schedules are released every Thursday and reflect the anticipated demand of the network. We cannot guarantee that you'll receive runs for all of your available hours however we do our best to provide opportunities to couriers across all zones. Our system automatically balances the number of couriers scheduled with the expected weekly order volume. That said, you always have an option to pick up open and custom runs in the Menulog Courier App.
Confirming and dropping runs
In the Menulog Courier App, the schedule shows all of your upcoming Delivery Runs. From there, you can confirm any runs within 48 hours of the start time. Confirming a run lets us know that you will be available to deliver at that time.
If you’re no longer available for a run that you’ve been scheduled for, you can drop the run using the Menulog Courier App.
Finding open Delivery Runs
There are more opportunities to make money on the Menulog Network. Picking up an open Delivery Run is a great way to supplement your schedule. Open runs are updated on the Courier App as they become available. You can also pick up open runs if you’re not scheduled for a run and want to earn extra revenue
Extending and customising Delivery Runs
If you don’t have a scheduled Delivery Run but are available to deliver, keep an eye out for Custom Runs. If there’s a need for more couriers to meet a surge in order volume, couriers can accept a Custom Run and begin delivering immediately.
If you’re within three hours of starting your run, you may be able to start early if your Delivery Zone is open. If you’re currently on a Delivery Run, you may also be eligible to extend your run past the stated end time, pending demand.
For more information, read: Scheduling Basics